You ask, we answer! Here are some of the most Frequently Asked Questions (FAQs) that we get from time to time. If you still have something else you'll like to know, feel free to contact us!
Q. Is everything really handmade?
A. Yes! From the fabric ropes used in our Crochet Knot Necklaces to the Painted Cement Pins, everything you see in the Handmade section of our online store is individually handcrafted and made by Juu & Ros in Singapore. Hey, even the DIY kits and craft supplies are individually sourced, curated and put together by us!
Q. Do you guys have a physical shopfront?
A. We'll love to, but unfortunately, we don't have a physical brick and mortar store at the moment. We love to meet like-minded crafty people though, which is why we occasionally appear at markets and other events. Do check back on our Latest Updates or Blog for news on some of the special events, workshops or collaborations that we might be participating in!
Q. How long do I have to wait for my items to arrive?
A. All orders on the online store are processed within one business day. Local (Singapore) orders are shipped using Singpost next day delivery and should take 1-3 days to arrive. International orders may take from 7-14 days depending on your location and delivery address.
Q. Do you offer gift wrapping services? I am purchasing your items as a gift.
A. Thank you for sharing the love! Yes, we do provide gift wrapping services and we can also delivery your item directly to the recipient (shipping address can be different from billing address). Just look for the Gift Wrap option (USD 2) and add that to your cart. Let us know during checkout which items to pack and wrap together. You're all set to gift and surprise!
Q. How can I learn how to make these items?
A. If you've chanced upon SHOP OOH without already reading our blog, welcome! Do check out Operation Overhaul for step-by-step DIY tutorials and other craft projects. You could definitely also grab one of our DIY Kits to start right away! It comes with all the materials you would need, along with illustrated instructions all in a kit!
Q. If I have a custom request for a handcrafted item, how can I place my order?
A. Some of the items in the store allow for you to pick an alternative colour or size. If you do not see a customisation option that you are looking for, do feel free to drop us your request on our contact us page!
Q. Would it be possible to customise an exclusive item for my brand or product?
A. Yes! We've had the privilege to work with a few of our favourite brands, such as Maybelline and The Body Shop and we're always looking to collaborate with more! Should you require an exclusive item for your event or product launch, feel free to contact us at firstname.lastname@example.org for more details.
Q. I saw this particular item on the blog and I want to purchase it, but I can't find it in the online store. How can I buy it?
A. Just hit us up with the image or a description of the item! We do make many other items personally that we don't post on the blog sometimes, or even variations of a similar product that we feel didn't fit in the online store. However, if you're interested in anything that you've seen on the blog or at any one of our events, feel free to contact us and we'll get back to you!